Our 2021 Scorecard Is In!
Whether you’re looking for a healthcare provider, a hotel for vacation, or a new place to check out for dinner, you want to know you’re picking the best option. We’re all too busy to waste time, right?
If you’re looking for a good restaurant, you can check OpenTable for reviews and TripAdvisor’s got you covered on the vacation front. But where do you turn when you’re trying to vet your healthcare provider?
A few years ago, we debuted the BreakThrough scorecard, which does just that.
If this is the first time you’re seeing this, here’s a quick rundown:
At BreakThrough, we focus on three things to ensure that every patient who calls our phone, chats with us online, or walks through our door gets the best care – empathy and compassion, clinical excellence, and customer service.
How do we “score” ourselves on these things? In instances where we can compare ourselves to the physical therapy community, we’ve done so. In other cases, where no industry data exists, the benchmarks come from universally accepted customer service data or the (extremely high!) goals we’ve set for ourselves.
At the end of the day, we truly care about you. We know that you have a choice in where you go, so when you choose BreakThrough, we want you to know that you’ll be treated with the utmost respect and compassion by every member of our team and that the care you’ll receive is provided by someone exceptionally qualified to treat you. We want you to love us so much that you spread the word amongst family, friends, and maybe even strangers, because you know you’re putting them in good hands.
Without further delay, check out our scorecard below. Want to talk to us about the research behind it, how we compile the results, or give us some feedback? Give us a call or chat with us. We’d love to hear from you!